{"id":7201,"date":"2025-02-14T16:31:50","date_gmt":"2025-02-14T12:31:50","guid":{"rendered":"https:\/\/strategiesgagnantes.dev2.inter-vision.ca\/jumeler-les-francophones\/"},"modified":"2025-04-28T23:36:24","modified_gmt":"2025-04-28T19:36:24","slug":"match-and-refer-francophones","status":"publish","type":"page","link":"https:\/\/strategiesgagnantes.ca\/en\/winning-strategies\/match-and-refer-francophones\/","title":{"rendered":"Match or refer Francophones"},"content":{"rendered":"\t\t
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Match francophone clients and staff with French-language skills<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The <\/span>Identify Employees <\/span><\/i>and <\/span>Identify Francophones <\/span><\/i>strategies must precede the <\/span>Match Francophones <\/span><\/i>strategy.<\/span><\/p>

This strategy will enable your organization to equip your staff to match Francophone clients with employees who have French language skills, without those clients having to ask.\u00a0<\/span><\/p>

By ensuring that Francophones can receive services in the language in which they are most comfortable, you improve the quality, safety and efficiency of care. By reducing language barriers, you provide optimal and equitable care.<\/span><\/p>

Here\u2019s how the different groups in your organization can implement this strategy.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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For all:<\/span><\/strong><\/p>

Apply <\/span><\/strong>best practices for professionals and physicians in the following winning strategies: raising organizational awareness, identifying employees and identifying Francophones.<\/span><\/p>

For unilingual English-speaking healthcare professionals and physicians:<\/span><\/strong><\/p>

1. Identify <\/span><\/strong>your colleagues who have French language skills that can help you serve Francophones.<\/span><\/p>

2. Use <\/span><\/strong>key sentences in French to inform your Francophone client of the steps you are taking to match him with a professional who has French language skills.<\/span><\/p>

3. Ask <\/span><\/strong>f<\/span>or the assistance of a colleague with French language skills to help you serve the Francophone client.<\/span><\/p>

Tools to help you implement this strategy are available in the\u00a0\u00a0Practical tools<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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1. Ensure<\/strong> that a sufficient number of professionals with French-language skills are available on each shift.\u00a0<\/span><\/strong><\/p>

2. Ensure<\/strong> that matches are made between Francophones and staff with French language skills.<\/span><\/strong><\/p>

3. Develop a policy and procedures that support best practices related to matching Francophones with employees who have French language skills.<\/span><\/strong><\/p>

4. Ensure<\/strong> your staff is aware of the policy by including it in your organization\u2019s Employee Handbook, as well as in the employee orientation.<\/span><\/strong><\/p>

5. Define<\/strong> and monitor performance indicators for the number of Francophones receiving services in French.<\/span><\/strong><\/p>

6. Report<\/strong> on these performance indicators to your governance.<\/span><\/strong><\/p>

Tools to help you implement this strategy are available in the\u00a0\u00a0Practical tools<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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1. Adopt<\/strong> a policy and procedures that support best practices related to matching Francophones with employees who have French language skills.<\/span><\/strong><\/p>

2. Receive<\/strong> reports and monitor performance indicators for the number of Francophones receiving services in French.<\/span><\/strong><\/p>

3. Ensure<\/strong> that the local Francophone community is consulted on a regular basis to better understand its needs in terms of French-language health services.<\/span><\/strong><\/p>

Tools to help you implement this strategy are available in the\u00a0\u00a0Practical tools<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Refer Francophones to external providers offering French-language services\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The <\/span>Identify Employees <\/span><\/i>and <\/span>Identify Francophones <\/span><\/i>strategies must precede the <\/span>Refer Francophones <\/span><\/i>strategy.<\/span><\/p>

This strategy will enable your organization to ensure that Francophones have access to the same quality of care when you are unable to offer care and services in French.<\/span><\/p>

Here\u2019s how the different groups in your organization can implement this strategy.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Be informed<\/strong> about the referral agreements developed with external partners who offer services of the same quality in French.<\/span><\/strong><\/p>

2. Inform<\/strong> your clients when the required service is not available in French, and recommend a referral to a health partner with whom an agreement has been established.<\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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1. Establish <\/span><\/strong>formal referral agreements with external partners for all services not available in French, and ensure that services are of the same quality and have similar wait times<\/span>.<\/span><\/strong><\/p>

2. Ensure <\/span><\/strong>that your staff are aware of the referral agreements developed with external partners who offer services of the same quality in French.<\/span><\/p>

3. Develop <\/span><\/strong>a policy and procedures that support best practices related to external referrals of Francophones.<\/span><\/p>

4. Ensure <\/span><\/strong>your staff is aware of the policy by including it in your organization\u2019s Employee Handbook, as well as in the employee orientation.<\/span><\/p>

5. Define <\/span><\/strong>and monitor performance indicators for external referrals for French-language services.<\/span><\/p>

6. Report <\/span><\/strong>on these performance indicators to your governance.<\/span><\/p>

Tools to help you implement this strategy are available in the Practical tools<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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1. Adopt<\/strong> a policy and procedures that support best practices related to external referrals of Francophones.<\/span><\/strong><\/p>

2. Receive<\/strong> reports and monitor performance indicators for external referrals for French-language services.<\/span><\/strong><\/p>

3. Ensure<\/strong> that the local Francophone community is consulted on a regular basis to better understand its needs in terms of French-language health services.<\/span><\/p>

Tools to help you implement this strategy are available in the Practical tools<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Match francophone clients and staff with French-language skills The Identify Employees and Identify Francophones strategies must precede the Match Francophones strategy. This strategy will enable your organization to equip your staff to match Francophone clients with employees who have French language skills, without those clients having to ask.\u00a0 By ensuring that Francophones can receive services […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7526,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7201","page","type-page","status-publish","hentry"],"yoast_head":"\nMatch or refer Francophones - Strat\u00e9gies gagnantes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/strategiesgagnantes.ca\/en\/winning-strategies\/match-and-refer-francophones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Match or refer Francophones - Strat\u00e9gies gagnantes\" \/>\n<meta property=\"og:description\" content=\"Match francophone clients and staff with French-language skills The Identify Employees and Identify Francophones strategies must precede the Match Francophones strategy. 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